Concord Technology Group

At Your Service - call 1-866-242-2775

Concord Township OH, 44077


Colocation & Cloud Services

Network Operations Center Services (Managed NOC)
Live Help Desk Services - 8x5 or 24x7

Concord Technology’s Managed Network Operations Center (NOC) and Live Help Desk services provide comprehensive monitoring and remediation services. You can count on us to respond in a fast, friendly, and professional manner to all your server, workstation, and network device issues every time, day or night, regardless of your business size or location.

Our Cloud Service offerings are clear and concise yet provide the superior level of flexibility and the streamlined efficiency your unique network requirements demand.

Some of the Service Level Agreement (SLA) response assurances and other highlights of our Cloud Services include:

  • 24x7x365 live response availability
  • 80% of all calls place to our Live Help Desk are answered within 60 seconds.
  • 90% of all tickets received by our Network Operations Center are responded to within an hour
  • 90% of all tickets put in to our Live Help Desk reps are completed on the first call (if possible).
  • High Severity tickets are prioritized and responded to within 30 minutes, cutting your wait time in almost half.
  • All of our help desk representatives are trained to provide the most competent assistance in a friendly manner.

Cloud computing services are expanding so rapidly that many of today’s businesses can’t keep pace with them. Without a solid relationship with a managed security services provider, achieving appropriate security for these services can prove rather challenging. Allow Concord Technology to be your trusted Cloud Services partner.